ULA Text & Audio Analytics

WHY DOES THE NEED TO EVALUATE TEXT DATA EXIST?

More than 90% of information is in text form

Most of the data is in text formats such as HTML, PDF, XML, etc.

Digitization of life: e-mail, social media, cloud, etc.

HOW TO EVALUATE THE PERFORMANCE OF A CONTACT CENTER QUICKLY AND EFFECTIVELY?

The analytical system ULA provides the ability to collect and analyze information, taken from various sources: websites, internal databases, streaming services, etc.
The user gets access to a quick search with the required amount of data.

TEXT DATA PROCESSING

Topic Analysis

Smart search for complex phrases

Category selection and indexing

User-friendly interface with advanced filtering system

AUDIO MATERIAL PROCESSING

01/ Analysis of voice messages.
02/ Convert audio recordings into text format.
03/ Analytics and translation of texts into different languages.
04/ Keywords Search.
05/ Comparison of voice signatures with samples in the control base.

HAVE YOU GOT ANY QUESTIONS?

If you have any questions or something remains unclear, our specialists will find answers even to the most difficult questions.